Refund Policy

Thank you for choosing Zeeno Tech for your web development, app development, and promotion needs. We appreciate your business and are committed to your satisfaction. This Refund Policy explains how we handle requests for refunds.

General Guidelines
Our services involve significant professional effort and customization. Therefore, it is vital that you carefully review the terms of this Refund Policy before you make a purchase from Zeeno Tech.

Eligibility for Refund

Services: Due to the nature of our services, Zeeno Tech typically does not offer refunds once work has commenced. We strive to meet your service expectations and will work with you to correct any service deficiencies if they occur.

Products: If you have purchased a product from us, such as software, you are eligible for a refund if you cancel the order before downloading or if the product is defective. Please note that downloadable software products are generally non-refundable once the download process has started.

Cancellation of Services
If you wish to cancel a service before we commence work, please contact us immediately. If no work has been started, we may, at our discretion, issue a partial or full refund minus any non-recoverable expenses we have incurred.

Project Abandonment
If a project is inactive or unresponsive from your side for more than 90 days without any communication, the project will be deemed abandoned, and no refunds will be issued. We encourage open communication channels to avoid such situations.

Process for Requesting a Refund
To request a refund, follow these steps:

1. Contact us at contact@zeenotech.com with your order details and a clear explanation of your reason for requesting a refund.
2. Provide any supporting documentation or evidence relevant to your request.
3. Allow us 7-10 business days to process your request. We may contact you to discuss the details of your case.
4. Once approved, the refund will be credited to your bank account within 5-7 working days.

Refund Decisions
Refund decisions are made at the discretion of Zeeno Tech management based on the eligibility criteria outlined above. We aim to be fair and responsive to your concerns. However, we reserve the right to approve or deny refund requests after careful assessment of the situation.

Changes to the Refund Policy
Zeeno Tech reserves the right to modify this Refund Policy at any time. The changes will become effective immediately after their posting on our website. We encourage you to periodically review this policy to stay informed about our refund practices.

Contact Us
If you have any questions about our Refund Policy, please contact us at:

Email: contact@zeenotech.com
Phone: +91 92418 45816
Address: Mansurpur Chamrua, Block- Marwan, Muzaffarpur, 843113, Bihar